CFA response to StepChange survey

Russell Hamblin-Boone, chief executive of the Consumer Finance Association, said:

“This small survey by StepChange is misinformed and draws the wrong conclusions. Cold calling is carried out by unscrupulous firms who purchase people’s data, not lenders. The HCSTC sector is regulated and CFA members do not cold call, do not lend to people who cannot afford credit and ensure all lending is responsible. Regulations exist to protect borrowers and there is no need to further restrict how lenders market to their customers.”